Privacy Policy

This is privacy notice of Apollo Private Hire Ltd.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below.

 

General Policy

 

1. WHO WE ARE AND IMPORTANT INFORMATION
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
3. HOW WE COLLECT YOUR PERSONAL DATA
4. HOW WE USE YOUR PERSONAL DATA
5. WHO WE SHARE YOUR PERSONAL DATA WITH
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
11. QUERIES, REQUESTS OR CONCERNS
1. WHO WE ARE AND IMPORTANT INFORMATION

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you Book or get a quote online.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Apollo Private Hire Ltd is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice). Our contact details are Apollo Taxis, Brenchley House, Week Street, Maidstone, Kent, ME14 1RF Tel:01622 882020. For all data matters contact Tom Veitch at info@apollo-taxi.co.uk

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows
• Identity Data includes [FIRST NAME/LAST NAME/ USERNAME/MARITAL STATUS/ TITLE/DATE OF BIRTH/GENDER].
• Contact Data includes [BILLING ADDRESS/DELIVERY ADDRESS/EMAIL ADDRESS/ TELEPHONE NUMBERS].

WE ALSO COLLECT, USE AND SHARE AGGREGATED DATA SUCH AS STATISTICAL OR DEMOGRAPHIC DATA FOR ANY PURPOSE. AGGREGATED DATA MAY BE DERIVED FROM YOUR PERSONAL DATA BUT IS NOT CONSIDERED PERSONAL DATA IN LAW AS THIS DATA DOES NOT DIRECTLY OR INDIRECTLY REVEAL YOUR IDENTITY. FOR EXAMPLE, WE MAY AGGREGATE YOUR USAGE DATA TO CALCULATE THE PERCENTAGE OF USERS ACCESSING A SPECIFIC WEBSITE FEATURE. HOWEVER, IF WE COMBINE OR CONNECT AGGREGATED DATA WITH YOUR PERSONAL DATA SO THAT IT CAN DIRECTLY OR INDIRECTLY IDENTIFY YOU, WE TREAT THE COMBINED DATA AS PERSONAL DATA WHICH WILL BE USED IN ACCORDANCE WITH THIS PRIVACY NOTICE.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:
• Directly. You may give us your IDENTITY, CONTACT AND FINANCIAL DATA by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• Apply for our products or services
• Create an account on our website
• Subscribe to our service or publications

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us info@apollo-taxi.co.uk

• Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

GENERALLY WE DO NOT RELY ON CONSENT AS A LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA OTHER THAN IN RELATION TO SENDING THIRD PARTY DIRECT MARKETING COMMUNICATIONS TO YOU VIA EMAIL OR TEXT MESSAGE. YOU HAVE THE RIGHT TO WITHDRAW CONSENT TO MARKETING AT ANY TIME BY CONTACTING THE MANAGING DIRECTOR AT INFO@APOLLO-TAXI.CO.UK

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact the Manager Director if you need details about the specific legal ground we are relying on to process your personal data where more than one ground.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
[WE HAVE ESTABLISHED THE FOLLOWING PERSONAL DATA CONTROL MECHANISMS]:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us [OR IF YOU PROVIDED US WITH YOUR DETAILS WHEN YOU ENTERED A COMPETITION OR REGISTERED FOR A PROMOTION] and, in each case, you have not opted out of receiving that marketing.]

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the [Zeus Trading] group of companies for marketing purposes.]

Opting out

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact the Managing Director on info@apollo-taxi.co.uk

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
• Internal Third Parties
• External Third Parties Service: for example the police if requested
• Providers CAB Despatch based in the UK who provide the booking system  and IT AND SYSTEM ADMINISTRATION SERVICES.
• Professional advisers including lawyers, bankers, auditors and insurers based who provide LEGAL, INSURANCE AND ACCOUNTING SERVICES.
• HM Revenue & Customs, regulators and other authorities based IN THE UNITED KINGDOM WHO REQUIRE REPORTING OF PROCESSING ACTIVITIES IN CERTAIN CIRCUMSTANCES.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

WE DO NOT TRANSFER YOUR PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA).

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

By law we have to keep basic information about our customers (INCLUDING CONTACT, IDENTITY, FINANCIAL AND TRANSACTION DATA) FOR [SIX] YEARS AFTER THEY CEASE BEING CUSTOMERS FOR [TAX] PURPOSES.]
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

THIS VERSION WAS LAST UPDATED ON 10/10/18

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

11. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our the managing director on info@apollo-taxi.co.uk

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

MODERN SLAVERY POLICY

POLICY STATEMENT

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such
as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in
common the deprivation of a person’s liberty by another in order to exploit them for personal or
commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to
acting ethically and with integrity in all our business dealings and relationships and to implement
and enforce effective systems and controls to ensure modern slavery is not taking place anywhere in
our own business or our supply chain.
We are also committed to ensuring there is transparency in our own business and in our approach to
tackling modern slavery throughout our supply chain. We expect the same high standards from all of
our contractors, suppliers and other business partners. As part of our contracting processes, we
include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone
held in slavery or servitude and we expect that our suppliers will hold their own suppliers to the
same high standards.
This policy applies to all persons working for us or on our behalf in any capacity, including employees
at all levels, directors, officers, agency workers, seconded workers, volunteers, agents, contractors,
external consultants, third-party representatives and business partners.
This policy does not form part of any employee’s contract of employment and we may amend it at
any time.

 

Online Booking Policy

I         User Data Collection and Handling:

Apollo Private Hire Ltd collects the following user data:

  • data provided by users – for example, data given in the process of app account registration;
  • data created by users in the process of using app services, like geopositioning, data about app operation and data about user’s device;
  • data gathered from other sources – like business partners, financial services providers and state authorities.
  1. Data provided by users
  • user profile data, such as: first name, last name, email, mobile number, physical address, payment and bank account data, driving license data, user vehicle data, user photos. User photo needs to be provided in order to meet requirements of “Name of the Legislative Act” (or some other similar text);
  • user profile data, such as: first name, last name, email, mobile number, physical address, payment and bank account data, driving license data, user vehicle data, user photos. In some cases it is required by the law to provide driver photo;
  • checking documents and verifying driver’s identity might require checking licenses, photos, user name and last name;
  • some data can be provided when users turn to technical support, this might include bank details, user device information, user app information, recordings of telephone calls in case of a user calls support, trip data (date and time, physical addresses, flight information).
  1. Data created by users in the process of using app services
  • Geopositioning data. We track geoposition of drivers and passengers in order to organise a ride, provide maximum comfort and service level, provide safety and identify and prevent any fraud activity. Geopositioning is collected from mobile devices and only if users allow. Users can disable geopositioning, but this may result in poor service;
  • Transaction data. We collect data on transactions made due to using our services, this includes type of transaction, amount, date and time of transation, card holder name;
  • App usage data. We gather data on how users interact with our app and services. This data includes data and time of logging in and logging out, app functionality, app failures and system data needed to improve app quality and performance;
  • Device data. We may collect data about the device which is used for access to our services, such as device model, IP address, unique device id, geo data and connection quality data.
  1. Data collected from other sources
  • This is data from business partners which provide additional services: payment providers, apps and web-sites which use our API or which API is used by our app;
  • This is data from business partners, such as travel data, including information about passengers or drivers;
  • State authorities data.

II     How Data is Used

Personal user data is used for:

  • service providing;
  • security providing;
  • customer support;
  • research and development;
  • sending non-marketing messages;
  • fulfilling legislation requirements and court orders;
  • business process automation.
  1. Service Providing

Apollo Private Hire Ltd uses data for proving, personification, support and improving of its services. Such as:

  • Creating accounts and changing its data;
  • Providing riding service (geopositioning data for service improvement), data exchange (calculation of arriving time, security providing, routes calculation, linking to flight information, tracking and sending information about a ride);
  • Payment processing and other financial data;
  • Performing operations which are neede in order to improve service and customer support, testing, analysis and also monitoring of services used;
  1. Security Providing

Apollo Private Hire Ltd uses data for proving security and protection of users and also security for our services. This includes:

  • in order to comply with government requirements we may ask to provide driver photo and also passing it to passengers;
  • using data from drivers and passengers devices in order to evaluate journey safety and reminding to subcontractors to make their driving safer;
  • using data from drivers and passengers devices in order to identify and prevent any fraud activity. For example, we detect fraud accounts and cases when our services are used for illegal purposes, and prevent unauthorised access to our users accounts;
  • using rating system for evaluation of driver and passengers in order to prevent colliding users with potentially high risk of conflict;
  • sending information about serious violations to third parties such as police authorities – in accordance to legislation requirements.
  1. Client Support

Apollo Private Hire Ltd uses personal data, application data, systems and devices in order to provide technical support and improve quality of its services.

  1. Research and Development

Apollo Private Hire Ltd uses personal data in order to perform testing, research, analysis, development and improvement of its services. This helps us to make our services better and more secure and develop new functionality.

  1. Sending Non-Marketing Messages

We can use personal data in order to inform our users about changing of terms and rules, and also for sending non-marketing messages which are needed to provide services.

  1. Fulfilling Legislation Requirements and Court orders

We can use personal data in order to settle litigations and court orders associated with using of Apollo Private Hire Ltd services, fullfilling law orders, in cases when data is required by public authorities, including police.

  1. Automation of Business Processes

Apollo Private Hire Ltd uses personal data for automation of business processes, such as:

  • finding eligible drivers. Drivers can be found on the basis or availability, nearest position and other factors, as well as on the basis of statitical user data;
  • elicitating users who are suspected in fraud activity or any other activity which may cause harm to Apollo Private Hire Ltd. In cases when users provide false information or fake license details this may lead to disabling user account after a specialist performs their checks;
  • using of driver’s data (their geoposition, rating) and passenger’s data (departure location, rating) in order to eliminate collisions of users with high risk of conflict.

III  Using Cookies

Apollo Private Hire Ltd uses Cookie files in order to:

  • perform user authentication;
  • save user settings;
  • keep history of rides and other historical user data;
  • display a language in web-site interface according to your geographical position.

Cookie is a small piece of data which is sent by a web-service and stored on a user device (i.e. personal computer, mobile phone, tablet).

IV Transfer and Disclosure of User Data

Apollo Private Hire Ltd performs data transfer to other users or provides data on demand in cases where it falls under law requirements or when it is required in order to satisfy claims or settle dispute resolutions. Apollo Private Hire Ltd can transfer user data in the following cases:

  1. To Other Users:
    • In order to perform a ride we may give to a driver your name, email, telephone, information about pickup location and destination location;
    • In order to perform a ride we may give to a passenger your name, photograph, license number, vehicle brand and model and vehicle registration number.
  2. To Suppliers and Business Partners:
    • Apollo Private Hire Ltd may transfer ride details to its partners via API integrations;
    • We also transfer data to credit card transaction providers
  3. Providing Data Under Legislation Grounds or in Dispute Cases.
    Apollo Private Hire Ltd may disclose personal data in cases when legislation requires to do so, in court disputes, or when public authorities, including police, require this.
  4. Cases When Users Allow Sending Data.
    Apollo Private Hire Ltd may send data to third parties in cases that go beyond this Agreement, if we have informed you about our intention to send data and you have allowed this.

V     Storage and Extermination of Data

Apollo Private Hire Ltd stores personal data up to the point where goals of its processing which are described in this Agreement are met.

Users can any time send a request to delete their account. However Apollo Private Hire Ltd may store personal data even after performing a user request in order to meet legislative requirements.

To delete your account, send a request to the info@apollo-taxi.co.uk

VI Data Access and Data Collection Refusal

Apollo Private Hire Ltd gives possibility to users to review settings of data collection and manage them through the following:

  • Device permissions. You can manage app permissions in Device settings -> Apps -> Permissions -> Choose permissions.
  1. Confidentiality Settings
    Users may set and manage settings of collection and transferring geopositioning data and getting notifications in the “Settings” > “Applications” > Apollo Taxis Kent> “Rights” and “Notifications”;
  2. Geopositioning data
    Users may allow or not allow collecting geopositioning of their mobile devices.
  3. Permission to camera
    The camera is used to scan credit card details at the time of booking payment. The payment process is provided through the financial service provider’s SDK.
  4. Getting data on telephone status
    Users can allow/not allow access to telephone functions on their device. If this function is disabled, this will result in failure of sending requests from Apollo Taxis Kent App.
  5. Enable/ disable notifications
    Users can enable/ disable notifications about ride status changes or account actions. Disabling notifications may result in lower quality of user experience with Apollo Taxis Kent App.
  • Disabling Marketing Messages
    You can turn off the sending of marketing messages by contacting info@apollo-taxi.co.uk

VII         Changes in Confidentiality Agreement

Apollo Private Hire Ltd has a right to make changes to this Confidentiality Agreement. If changes are significant, we will notify you via Apollo Taxis Kent App or in any other available way, for example, by email.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

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