Improving customer service through technology
At Apollo Private Hire Ltd we have always taken pride in our ability to offer outstanding customer service. And now we have made it even easier to connect to us in seconds and let us know how you rate our service.
Let our App do the work
Our aim is to provide our fantastic clients with the service they deserve by offering outstanding customer service coupled with ease of booking. We know through the feedback we have that 99% of the time we achieve this. Our heavy investment in technology and our driver recruitment places us as the first choice for many when it come to booking road travel. However we realise that we can always do more and also that the only way we can improve is to listen and understand the feedback we get. We also realise that occasionally we may get things wrong and to us this is the most important feedback we can receive, If we don’t know whats wrong how can we improve? So to make sure that we never miss anything and that any issues get resolved quickly we have introduced instant CRM’s (customer relation management reports) through our app.
If you are not satisfied with your journey and you rate it less than 3 stars, both the office and a member of management will be informed by email and it will be investigated straight away. We will let you know the outcome and make sure it is satisfactorily resolved.
Some of our App reviews
Always nice to see this driver nice to talk to after a long days work and sadly it’s only a short trip home I could stay with him all day
I always choose Apollo because of their Quick, friendly drivers and very good service. Thankyou.
Apollo provided excellent service, tracked flight arrival time, and were waiting at arrivals for me when I got there